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Browse Help Topics

Here are some topics to help you understands the logistics of our operations. Feel free to poke around.

FAQS

Smart Travel Deals works as a third party bringing you the best deals from various service providers. We provide a single platform for both customers and vendors to come together and benefit from each other.

How does this service work?

Our smart parking deals allow you to simply drive to the terminal, meet up with chauffeur appointed by your service provider and handover your car to them. Now you can proceed toward check in while your car is driven to its parking spot. On your arrival, inform your service provider with a call and follow the instruction toward the meet up point and collect your car.

Will my car be safe in parking?

All cars are parked at the chose location by your service provider. Make sure to read the information page to get acquainted with details regarding the storage compound and its security features. Car parks awarded with “Park Mark” are safer as they have been vetted by police and then given this Park Mark as recognition for being a safer, up to the code place for parking.
On certain situation, your vehicle may be moved due to overcrowding. All vehicle are parked at insured risk of owners.

Are the Parking Provider Companies insured?

All our parking service providers are completely insured for road risks.

How can I cancel my booking?

All cancellations have to be made via email at info@smarttraveldeals.co.uk

You can cancel your booking 48 hours before the drop off date except on certain non-flexible and non-refundable offers. All cancellations will incur £15 administration fee.

No refund will be given if the cancellation is made within 48 hours of the drop off date or in case of a no show. Any service will be deemed to have commenced at midnight on the day before the commencement of the booked parking service.

What should I do if my flight is delayed?

In case of delays in your return flight, inform your parking service provider who will give you a 'grace' period where you will incur no additional charges for extra parking time. After this period, you may be charged an additional per day fee while your vehicle remains in their car park and also return fee if the service has to extend outside the normal operational hours of the operator. If you do not inform your service provider of the delay in your return you may incur a minimum additional £ 15 charge to cover the administrative fee and labour costs.

What should I do if I am running late or early?

Whether you are running late or early please call the company so that they can make sure to dispatch a driver to meet you and collect your car on arrival. If you do not call to inform your service provider, you may incur an additional charge.

How can I amend my booking details and dates?

Go to “My Booking” page and follow the instructions to make changes there such as vehicle details, dates and time. These changes are free of cost. But if you need to change your booking info you should do it by giving the customer service a call and let them assist you.

Amendments in a flexible booking within 48 hours only incur administration fee of £15 for each change minus any price differences. These amendments must be made via email to customer service asap. These charges are non-refundable if the booking is cancelled afterwards. All changes must be directed through Smart Travel Deals in order to be validated.

Any amendments in pick up date after drop off is done must be made directly with service provider.

Non-refundable bookings made for Savers or non-flexible parking offers will not be acceptable for any date amendments.

Why haven't I received my confirmation email?

Upon completion of booking process, the automated confirmation email is sent to you right away. If it is not in your inbox, please make sure to check you spam/junk folder before contacting us for a resent.

You can view, amend, print and resend your booking confirmation and instruction details via My Booking section at our website.

How far will my vehicle be driven?

This depends on how far is your service provider’s compound located. Generally it is within a 5-8 mile radius. In case of overcrowding the service providers may choose to shift your vehicle from one compound to another mainly because of operational or security purposes.

How can I get a VAT receipt?

According to HMRC VAT Receipt Guideline, full VAT receipt can only be issued by the principle operator managing your parking. We can obtain that receipt for you from the relevant parking provider upon your request. Please forward your request to mailto:info@smarttraveldeal.co.uk and we will ask the service provider for VAT receipt on your behalf. Smart Travel Deals only acts as an agent and therefore cannot issue VAT invoice. We only display the Gross Parking payment.

How can I make a complaint?

We strive to provide quality service and take complaints very seriously. Please send us your complaints by e-mailing us at info@smarttraveldeals.co.uk.