Due to a fault in the airline baggage system, thousands of British Airways passengers have to wait for a number of hours to check-in at Heathrow Airport. The issue started at approximately 8:00 Am British Standard Time, and then the staff has to go for a slower manual procedure to check-in luggage.
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This fault occurred at Terminal 3 and Gatwick Airport, affecting Terminal 5 the most. British Airways stated that the system is working now and the backlog will be cleared “Soon”.
A number of passengers also complained that they missed their flight due to that problem. Andy Gibbs had complained after reaching the Bologna Airport in Italy, that he didn’t receive his luggage. While talking to the BBC, he said that he is standing in a queue along with the rest of the passengers, but none of them have received their luggage, while they are being asked to fill in the lost luggage form by the airline officials.
According to the airline, a few flights took off without loading the baggage of the customers, and the luggage will be loaded on the very next available flight. Comedian Eddie Izzard was also among the passengers that were stuck at the airport due to this issue.
An official statement has been issued by Heathrow Airport stating that the issues have been resolved after experiencing a fault in the Baggage System Failure and they are working closely with British Airways to ensure a smooth check-in process.
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